FAQ

Orders & Shipping

Do you do returns?

    Please see our return policy.

How long does it take for you to process my order?

    24 - 48 hours. 

How long does shipping take?

    Anywhere between 2 - 7 business days.

My order has not arrived?

    Oh no, that is not ideal. If it has been more than 7 business days and your order has not arrived please contact info@veeunderwear.com so we can look into it for you. If it has been less than 7 business days, sit tight, we’re sure it’s on it’s way.

Do you ship internationally?

    We wish - this is the dream! If you are an international customer please send  us an email to info@veeunderwear.com and let’s see what we can work out.

Product & Sizing

How do I know which size to order?

    Please use our size guide.

What are the benefits of organic bamboo fabric?

    Our favourite question… we could go on forever… best to read our about bamboo page.

You are out of stock, help!?

    This is a great problem - it means that there are many happier, healthier hoo-ha’s out there. But, not so great if you are wanting to place an order asap! If we are out of stock there will be a new order arriving very soon. Feel free to email us at info@veeunerwear.com and we can let you know as soon as new stock drops. 

You don’t have my size?

    As it is still early days for Vee, we don’t have the order quantities to stock every size. But please do reach out and let us know what size you’re after and lets see what we can do.

Fabric & Care

How do I wash my Vee Underwear?

   To get longevity out of your underwear it’s best to use a lingerie bag and wash on a gentle machine wash setting. You should also use weak/mild laundry detergents on bamboo fabric. Oh, and don’t tumble dry.  

How often should I replenish my underwear?

    Research shows that alike sleep and bed wear, underwear has an expiry date before bugs such as E. coli and dust mites start to flourish, leading to an increased risk of UTI’s, thrush and allergies...eh.  Whilst our bamboo underwear will help to fight off thriving bacteria, we still recommend replenishing your top draw every 6 – 12 months. Check out our subscription service where you can select to have 3 or 5 pairs of underwear delivered every 6 or 12 months!

Eco & Ethics

Where are Vee products manufactured?

    We spent months searching for manufacturers globally with the right skills and equipment required to create our vision. We then spent many more months finding the right partner who could meet our strong requirements for sustainable production and ethical manufacturing. We now work closely with our stellar team in China who get what we are about.

How does Vee support the environment and sustainability?

    Well… I don’t know if you know, but we use organic bamboo fabric to make all our products, which is one of the most sustainable fabrics available (read more about our organic bamboo fabric here). We are not heroes, but we do our best to be eco-friendly wherever possible, opting for things like recycled and biodegradable packaging.

Stockists & Media 

I’m interested in becoming a Vee stockist?

    Cool. Drop us a line, we’d love to hear from you - info@veeunderwear.com.

I’m interested in a collaboration?

    All ears. Hit us up - info@veeunderwear.com.

I've got a PR/media enquiry?

    Love those. Shoot through an email - info@veeunderwear.com.